Support
Most questions are answered in the help centre. If yours isn't, this reaches us directly — we reply to everything, usually within a couple of days.
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Subscriptions and refunds
Subscriptions are managed by Apple, not by us — to change or cancel one, open Settings on your device, tap your name, then Subscriptions. Refunds go through reportaproblem.apple.com; we have no way to issue them ourselves, so going direct to Apple is always faster.